Frequently Asked Questions

Indy Scream Park is what happens when the best minds in the haunted house industry come together in the Indianapolis, Indiana metro area to produce a premier haunted house experience.

Located on over 100 acres between Pendleton, Indiana and Anderson, Indiana, just minutes from Indianapolis, Indy Scream Park is a Halloween horror park event like no other.

Face coverings are not required.

Exposure to COVID-19 is an inherent risk in any public location where people are present and we cannot guarantee you will not be exposed during your visit.

There are two ways to purchase tickets:

  • Tickets may be purchased on the tickets page of our website. The cheapest tickets will always be found on the tickets page of our website.
  • You may purchase tickets on site at the box office. Please note tickets purchased at the box office are $5 more than the online ticket price.

There are three ways to access your tickets after purchase:

  • Log in to the Showclix website to access your tickets.
  • Bring your ID to the box office upon arrival so we can assist you to retrieve your tickets.
  • Contact customer support by submitting a contact form.

Purchasing a ticket to Indy Scream Park is the same as purchasing a ticket to a movie or concert event. All sales are final. We do not issue refunds on any tickets or purchases.

The ticket transfer window ends 24 hours before the start of the event. Tickets may not be transferred within 24 hours of the start of the event. Ticket transfers are subject to a $5 per ticket transfer fee (plus tax), as well as any price difference between the original amount paid and the price for the same ticket type on the new day of attendance.

The price difference at the time of transfer will be calculated as:

The ticket price listed on the website on the new day of attendance

minus

The original amount paid.

A refund will not be issued if the original ticket price is higher than the ticket price for the new day of attendance, nor will this amount be applied to the $5 per ticket transfer fee.

The ticket transfer fee is not refundable. If your new date of attendance happens to be cancelled, you will receive a full refund of your original purchase price but you will not receive a refund of the transfer fee.

Guests must transfer their ticket to a new date. Tickets transfers cannot be “held” for a future, unselected date.

TO INITIATE A TICKET TRANSFER:

  • Your ticket may be eligible to exchange via our self-service exchange portal by clicking the “exchange ticket” button at the bottom of your original order receipt or by logging into your My Tickets account on the Showclix website using the email address you provided at the time of your purchase.
  • If you cannot transfer your ticket through the self-service exchange portal, please submit a ticket transfer request using our contact form.

Yes. Tickets are the same price whether you visit all of the attractions or not.

Guests are not allowed to touch the monsters, props, or scenes inside of our haunted house attractions.

The monsters inside of our haunted house attractions do not touch you, but they do get very close. Occasionally, you may brush up against them or their weapons.

However, a few of our attractions are “interactive”. Visitors entering our interactive attractions will be faced with an important decision:

  • Should you enter and simply watch the action?
  • Or should you “mark” yourself to truly interact with the creatures within?

Those who opt-in for a truly interactive experience may be grabbed, held back, sent into hidden rooms, removed from their group or even forced to remain…

Choose wisely.

(Customers must be at least 18 years old to “mark” themselves)

Much of our facility is outdoors with unpaved terrain, including grassy and rocky areas.

All three of the indoor haunted attractions are wheelchair accessible, but the terrain leading to and from the indoor haunted attractions is outdoors and uneven in sections.

The Monster Midway is also located outdoors and has sections of uneven terrain.

All of the outdoor attractions, including Zombie Paintball Assault, are not wheelchair accessible due to uneven terrain and natural hazards.

Indy Scream Park is recommended for adults and teens, but younger children may attend if parents choose to bring them.

Carrying infants or children through our haunted house attractions is NOT recommended. There are no special prices for infants or children and no refunds if anyone decides not to finish.

Please note there are several emergency exits throughout each attraction in case anyone gets too scared to continue.

No.

Zombie Paintball Assault requires an additional ticket that may be purchased online or at the facility.

Zombie Paintball Assault tickets are limited and may sell out.

We are open during the fall season each year. Visit our park hours page for more information on exact dates and hours.

We are one of the largest independent haunted house scream parks in the country, so you should expect the longest lines on Fridays and Saturdays.

Regardless of the night, we highly recommend purchasing a VIP Fast Pass to avoid long waits in line. By purchasing a VIP Fast Pass you can skip the General Admission line once per attraction by using the Fast Pass lane.

Or, you can skip both the General Admission line and VIP Fast Pass lane and go directly into the attraction with NO WAIT by purchasing the SUPER VIP Fast Pass.

Buy your VIP Fast Pass or SUPER VIP Fast Pass through the Indy Scream Park online tickets page.

Yes, there is a $7 fee per vehicle for parking.

You can purchase a parking pass in advance through the Indy Scream Park online ticket page or you can pay when you arrive (preferably cash).

The General Admission ticket includes unlimited access to all haunted attractions (excluding Zombie Paintball Assault).

The VIP Fast Pass allows you to skip the General Admission line and use the Fast Pass lane once per attraction (excluding Zombie Paintball Assault).

The Super VIP Fast Pass includes UNLIMITED NO WAIT access to every attraction (excluding Zombie Paintball Assault), with a tour guide and a $20 gift shop apparel credit. Please note that SUPER VIP Fast Pass groups of less than 12 customers may share a tour guide with another SUPER VIP Fast Pass group. Please note that SUPER VIP Fast Pass customers must bring their credit card and ID to the box office on the night of the event to pick up their ticket.

NOTE: SUPER VIP Fast Pass customers must bring their credit card and ID to the box office on the night of the event to pick up their tickets.

When purchasing your admission ticket, you may select either the:

– General Admission ticket

– General Admission ticket + VIP Fast Pass ticket

– General Admission ticket + SUPER VIP Fast Pass

All of the above ticket options include General Admission to the park.

Yes, we accept credit cards for both online purchases and for purchases at the box office and Monster Midway.

Group discount tickets may be purchased online through the group sales page or the Indy Scream Park Haunted House online ticket page.

Group discount tickets are only available online and are not available at the box office.

Indy Scream Park is conveniently located just northeast of Indianapolis, Indiana off of I-69, exit #226.

For complete directions, including directions from Indianapolis, please visit our Directions Page.

We close at a different time each night. Please visit the park hours page for a full list of dates and times.

If you are in line for an attraction at closing time, you will still be able to go through that attraction before it closes.

We do not guarantee that all customers will make it through all attractions before we close. However, the following guidelines will nearly guarantee that you’ll be able to make it through all attractions before we close:

  • Give yourself plenty of time to go through the attractions by arriving earlier in the night.
  • Enjoy your time in the Monster Midway, but don’t delay visiting the next attraction.
  • When possible, go through the attraction with the shortest waiting line.
  • Visit all of the attractions at least once before re-visiting an attraction a second time.

We do use fog and scent machines. Should you find the smoke, fog or odors too intense, there are emergency exits throughout each attraction.

Yes. All of our attractions have strobe lights.

Indy Scream Park is not recommended for those who are pregnant, have heart conditions or are in general poor health. If you have any of these conditions, we highly recommend you refrain from visiting Indy Scream Park.

Indy Scream Park is open rain or shine. We do not offer refunds or rain checks. Purchasing a ticket to Indy Scream Park is like purchasing a ticket to a concert event.

Our indoor attractions stay open at all times.

The outdoor attractions remain open during light rain and light wind. However, during periods of heavy rain, lightning, or high winds the outdoor attractions may close temporarily until the weather conditions improve.

Our facility has attractions located both indoors and outdoors. We have fire pits in the Monster Midway if you get cold, but please dress appropriately for the weather. We do not recommend wearing sandals, heels, flip flops or open-toed shoes.

We employ armed security staff, including police officers, throughout our facility.

We do not allow foul language, inappropriate touching, fighting, weapons of any kind, drugs or other unacceptable and illegal behavior.

Those who are ejected from the facility will not receive a refund and will not be allowed to return to the facility.

Yes. We sell a full complement of food, beverages, beer, and wine.

State law does not allow customers to bring alcohol onto our property.

Additionally, we do not allow admission into our facility or attractions if you are intoxicated.

Smoking is only allowed in the parking lot and Monster Midway.

Smoking is NOT allowed in any waiting lines or inside any attractions.

No. You are not allowed to take photos or videos inside of our haunted house attractions.

However, you are allowed to take photos in the Monster Midway and in the areas outside of our haunted house attractions.

You are not allowed to bring pets, outside food, outside beverages, flashlights, laser pointers, firearms or other weapons into our facility.

Food and beverages purchased at our facility are only allowed in the Monster Midway and waiting lines, and are not allowed inside the attractions.

Unfortunately, for security reasons, only monsters at Indy Scream Park may wear full costumes and face paint.

Showclix is the official ticket service provider of Indy Scream Park.

The $3.45 fee applies to admission tickets only and does not apply to parking passes, Zombie Paintball Assault tickets, or other tickets. The online ticketing service fee collected by Showclix covers the cost of online ticket processing, credit card processing fees, and ticket agent support.

You must be at least 16 years old to work at Indy Scream Park.

Please visit our Jobs page to apply to work at Indy Scream Park.

Lost and found is handled by on-site box office staff.

On-site box office staff are not available outside of normal park operating hours. The box office can be reached directly by calling 765-274-0282.